Party Policies

At The Little Play Co, every celebration is thoughtfully hosted to ensure a joyful, safe, and seamless experience for children and families. The following policies help us maintain consistency, clarity, and care across all parties.

Booking & Payment

  • A non-refundable deposit is required to secure your party date and time.
  • Party dates are held on a first-come, first-served basis and are only confirmed once a signed contract and deposit are received.
  • The remaining balance, including any additional children, food/beverages, add-ons, and the Celebration Service Fee, will be invoiced following your event.

Celebration Service Fee

  • A 20% Celebration Service Fee is applied to all base party packages and any additional children.
  • This fee includes gratuity for our hosting team, service, delivery/logistics, administrative handling, and credit card processing.
  • Additional tipping is neither expected nor required.

Guest Count

  • All children over 9 months of age who are eating and playing are included in the guest count.
  • Final guest counts are confirmed prior to the event and are used for staffing and preparation purposes.

Food, Décor & Displays

  • Outside food, decorations, and displays are not permitted, with the exception of a birthday cake.
  • This policy allows us to maintain the aesthetic, quality, safety, and flow of our events.

Party Flow & Timing

  • Parties are thoughtfully structured with dedicated play time followed by food and cake time.
  • Once food and cake are served, play time concludes.
  • All parties must begin and end at their scheduled time to allow for proper transitions between events.

Hosting & Setup

  • All parties are fully hosted by our team.
  • Super DIY includes private use of the space, host assistance during the event, and end-of-party cleanup; families are responsible for bringing and setting up their own food and décor.
  • For all other party packages, setup, hosting, and cleanup are handled by our team as outlined in the package details.

Design & Customization

  • Party packages are offered as designed and do not allow substitutions.
  • Custom themes, specialty décor, or non-standard design requests are available exclusively with Super Luxe or by adding our Custom Design Upgrade to Super Signature, where applicable.
  • Custom-designed themes require a minimum of six weeks’ advance booking.

Invitations & Communication

  • Personalized digital invitations are delivered within 3–5 days of booking.
  • A party recap and breakdown will be emailed 7–10 days prior to your event, outlining all confirmed details including add-ons, food selections, sweets, and special elements.
  • A final guest count and confirmation of all add-ons is required 5–7 days prior to your event to allow for proper staffing, preparation, and ordering.

Short-Notice Bookings

  • Parties booked within two weeks of the event date are not guaranteed all custom elements.
  • In rare cases, custom or personalized items may be substituted with comparable options based on availability.

Pricing & Availability

  • Pricing reflects current offerings and availability.
  • All prices and offerings are subject to change at any time.

🤍 Our Promise

At The Little Play Co, we believe children’s celebrations should feel joyful, thoughtful, and easy — for kids and parents. These policies help us deliver the beautiful, consistent experiences our families know and love.

questions?

have a question we didn’t cover? please feel free to message us below — we’re always happy to help and look forward to welcoming you!